Bally chohan support

To Ensure Your Business Success Working Effectively with Bally Chohan Support Services Bally Chohan Technology Service Desk

S ervice R equest Severity Definitions Use Help Desk to log SRs for all Severities No loss of service or resources (Problems that can be rectified on Phone) Minor loss of service or resources (PC / Thin Client / Printer problem] ,[object Object],[object Object]

SR Status Codes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Support: User: Third Level:

Working Effectively with Bally Chohan Global IT Support

What Does a Support Engineer Do? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Best Practices Lessons learned from our users… ,[object Object],[object Object],[object Object]

Each Environment is Unique! ,[object Object],[object Object],[object Object],[object Object]

Communicating the Issue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A problem well stated is a problem half solved

UKLII SERVICE DESK ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Successful Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Escalations Bringing Management Attention to your Service Request

Raising Severity vs. Escalations ,[object Object],If the severity level of the SR becomes inappropriate over time, it may be raised by mutual agreement between the Support Engineer and the User.

Escalations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Escalation Process Support Representative Second Level Third Level CIO User Call US: +91 11 xxx xxxx Other Global Support Hot Lines: http://www.ballychohan.net

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Bally chohan support

Recommended

Recommended

More Related Content

What's hot

What's hot (18)

Similar to Bally chohan support

Similar to Bally chohan support (20)

More from dubai

More from dubai (13)

Recently uploaded

Recently uploaded (20)

Bally chohan support